Creamy Inn was born out of Chicken Inn operations in October 1991, the first outlet being at Speke Avenue Complex. At this stage the concept of food Halls or complexes was still in its infancy in Zimbabwe. Trends in the European and overseas markets reflected that consumers preferred to find
all their needs under one roof. The addition of Creamy Inn to the Speke Avenue Complex together with Bakers Inn and Entertainment Inns was a step in this direction.

The Zimbabwe ice cream market was by no means 'virgin' territory at this stage. The few ice cream parlours that existed served a very limited sector of the population by virtue of location and pricing. These were namely the Dairy Den chain as well as Happy Days to mention but a few. for the majority of Zimbabwe's population, ice-cream was viewed as on unnecessary luxury only meant for kids when the ice cream man in the street rang his bell, or on the other hand it could have been due to the lock of awareness. The rapid market penetration employed in the introduction of Creamy Inn brought ice cream products to the people, changing perceptions and lifestyles in the process.

OUR OPERATING PRINCIPLES

Our culture is built on a common set of shared values:

1. We consistently delight our customers

   We create long-term, mutual, profitable, customer relationships

2. We innovate

   We anticipate customers’ needs, new applications and markets, developing and providing innovative products and services.

3. We achieve excellence

   We provide customers with total satisfaction by pWe provide customers with total satisfaction by providing the right products and services: right the first time, on time and every time.

4. We do it right

   We run our business in all its aspects with capable and controlled processes and systems.

5. We keep getting better

   We continuously improve our products, processes and systems in the most cost effective manner.

6. We respect and value each other

   We provide equal opportunities, competitive terms and conditions of employment. We maintain trust, openness and regular communication.

7. We work as a team

   We work together to achieve common goals.

8. We ensure personal development

   We encourage people to grow personally and professionally to realize their full potential.

9. We take constructive criticism and use it to improve our business

10. We passionately desire our personal goals in life and ensure we have clarity about how to achieve these private goals within the company.

11. We manage by objective

    We set objectives and targets for the hour, the week, the mouth, the quarter and the year and we work to achieve these.

12. We manage by psychology

    We ensure we understand each other and the chemistry that drives us to produce our benefit and that of the organization.

13. We use common sense